Customer Services

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Deposit / Withdrawal

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Internal transfer / Withdrawal / Deposit of fund

Fund Deposit

Deposit methods

Clients could fund their accounts by deposits fund to designated bank accounts via methods listed below (All funds are available for trading after confirmation from banks and Excalibur) :

  • Deliver the cheques to our office in person (All cheques received after 4:00 pm will be processed on next working day)
  • Phone banking / ATM deposit / Bank counter cash or cheques deposits
  • CHATS (For Hong Kong clients)
  • Telegraph Transfer (T/T) (For overseas clients)
  • Internet banking or Fast Payment Service (FPS) (Click here to understand more on FPS)

Designated bank accounts (Futures)

Bank Bank account (HKD) Bank account (USD) Payee FPS ID
Hang Seng Bank (024)388-469-033-002 (024)388-469-033-222 Excalibur Global Financial Group Limited 8823379

(FPS tutorial)
Bank of Communications

(Only for Mon – Fri)

 (027)533-020-233-22 Excalibur Global Financial Group Limited – Client’s A/C

Designated bank accounts (Stock Options)

Bank Bank account (HKD) Bank account (USD) Payee FPS ID
Hang Seng Bank (024) 239-511 843-001 Excalibur Global Financial Group Limited 8977084

(FPS tutorial)

Designated bank accounts (Securities)

Bank Bank account (HKD) Bank account (USD) Payee FPS ID
Hang Seng Bank (024) 239-511 900-001 Excalibur Global Financial Group Limited 7137078
(FPS tutorial)

Deposits notification

Clients should write down their account information (including Account Name, Account Number, Account Type) on deposit slips or screen capture showing the transfer is completed (apply for internet banking or FPS transfer), and notify our Accounting Department via the following methods:

  1. Online through CSOne (Tutorial)
  2. Phone: (852) 2844 9803
  3. Ｗhatsapp: (852) 6356 6302
  4. Email: accounting@excalibur.com.hk
  5. Fax: (852) 2526 0618

The deposit may be processed on the next working day if the notification was received after 4:00 pm.

Notes

  1. The fund will be considered as a valid deposit after the cheque is cleared.
  2. Please deposit to designated bank accounts in accordance with the products to be traded.
  3. Any form of third deposits will NOT be accepted.
  4. For deposits made to Securities account, clients please identify whether the funds is deposited to Cash Accounts or Margin Accounts.
  5. Excalibur reserves the right to reject clients’ deposit if clients do not make the deposit via the above-mentioned deposit channels. The funds will be deposited into clients’ accounts upon the provision of valid proof of deposit and approval by us. To avoid delay in depositing, clients are strongly advised to follow the above-mentioned instructions on proper deposit procedures and channels.

Withdrawal

Withdrawal HowTo

Clients could withdraw fund from their accounts held in Excalibur via method listed below:

  • Online through CSOne (Tutorial for withdraw request)
  • Filling the withdrawal request form (Click here to download form)
    1. Obtain withdrawal form（Clients could download the form or request by phone / email）
    2. Please fill in Account name, Account number, Account type, Withdrawal amount, Name of bank and Bank account number. For clients having more than one account, clear identification must be made on which account types (futures / stock options / securities) for withdrawal instructions. Delay may occur of the information is incomplete.
    3. Sign on the form (in accordance with the signature specimen)
    4. Send the completed and signed withdrawal form to our Accounting Department via email (accounting@excalibur.com.hk), Whatsapp ((852) 6356-6302) or fax ((852) 2526 0618).
    5. Withdrawal Sample
  • Cut-off time
    Withdrawal 11:00 a.m.

    Any withdrawal requests received after cut-off time will be processed on the next working day.

Internal transfer of fund

Internal transfer HowTo

Clients could transfer funds between different accounts held in Excalibur via method listed below:

  • Online through CSOne (Tutorial for internal transfer)
  • Filling the withdrawal request form (Click here to download form)
    1. Obtain withdrawal form（Clients could download the form or request by phone / email）
    2. Please fill in Account name, Account number, Account type of transferee and the transfer amount. For clients having more than one account, clear identification must be made on which account types (futures / stock options / securities) for internal transfer instructions. Delay may occur of the information is incomplete.
    3. Sign on the form (in accordance with the signature specimen)
    4. Send the completed and signed withdrawal form to our Accounting Department via email (accounting@excalibur.com.hk), Whatsapp ((852) 6356-6302) or fax ((852) 2526 0618).
    5. Transfer Sample
  • Cut-off time
    Internal transfer 4:00 p.m.

    Any internal transfer requests received after cut-off time will be processed on the next working day.