CME products are divided into real-time quotes and delayed quotes.

** Unless the customer sign-up the form to agree to trade CME products in future.

CME’s market data fee is HKD400/month, including all four exchanges under CME Group. The fee can be waived under certain conditions. Please call us for inquiry.

1. Futures Account
2. Stock Options Account
3. Securities Account (Cash)
4. Securities Account (Margin)

You can follow the simple procedures as outlined in Open an Account. Clearly stated within are also the different requirements for Individual / Joint and Corporate account.

Should you have any enquiries, please call our Customer Services Officer ((852) 2117 1117) or email (cs@excalibur.com.hk).

Yes. You need to provide us with proof of your overseas address and a copy of your HK-ID or passport. You also need a HK$ currency account in your local bank since our default currency is HK$.

It usually takes 3 working days after receiving the application forms and supporting documents.

The exchange markets, such as Hong Kong Exchange and Clearing Limited (HKEx) or Chicago Metals Exchange (CME) etc, determine the amount of initial margin of the specific contract according to the market status. Initial margin changes over time and market fluctuation.

Account Receivables：

Please download the form from our website or request the form through email (excfut@excalibur.com.hk). Fill in the form and send it back to us.

To: Settlement Department
Tel: (852) 2844 9832
Email: excfut@excalibur.com.hk

It is our corporate policy to ensure and maintain the following controls standards and regulatory requirements:

• Professional Staff – properly registered with the pertinent exchanges
• Legal Compliance – fully registered and regulated by the SFC
• Complaint Handling – complaints are reviewed by senior staff independently
• Risk Control – encourage clients to never invest beyond what is currently affordable
• Information Security – authentication and authorization are required to access secure data. Security equipments are installed to prevent unauthorized access
• Client Privacy – we will not sell any client information for profit, other than purposes listed in the client agreement

No. We cannot deposit money into other people’s bank account.

There is a bandwidth requirement for online trading. The minimum connection speed requirement for online trading is 2Mbps.

There are many possibilities that made you cannot logging into to the trading system. Please check the following items:

1. Is there an internet connection?
   Using IE or Chrome to browse the website or using Outlook to send and receive mail to check whether the Internet connection status. If you can’t access the Internet, please solve the network problem first.
2. Make sure you entered the logon domain (Host) is corrected on trading system – please download the trading software from Excalibur Official website and selected the correct domain to access into trading system. If you are not sure which server to use, please call us to help.
3. Are you type the correct user ID?
   The user name is provided by Excalibur Global Financial Group Limited. Please do not enter your real name in this field.
4. Is the password correct?
   The account will be locked if the password is entered incorrectly in five times. please call (852) 2844 9850 to contact us if you forget the password.

If you can successfully connect to the trading system but the system performance is slow, it may caused by the lower bandwidth of the network (Bandwidth). Please contact us first.

Excalibur Global Financial Group Limited cooperates with many major internet service provider companies, we can provide you other logon domains on our online trading system.

There are many reasons that could cause a link broken, including:

1. Your wireless network is unstable. If you are using 3G/4G or Wifi connection, you network can be unstable. We suggest you to use a wired network instead
2. Your Internet Service Provider (ISP) is having a problem
3. Your Network setting is incorrect. We suggest you to test your network by going to our website https://www.excalibur.com.hk through a browser

Protecting customer’s privacy is very important. Without prior approval, we will not disclose any personal information to any third parties.

If you are unable to access our website from work, this may because your office has firewall installed. A firewall keeps your company’s network secure but it can also prevent you from accessing our trading and account information site from your office. You may need to ask your IT department to add our trading system’ IP to your company firewall’s trust list.

You can call us if you still have connectivity problem. Our staff may ask you to provide your connection details which you can find in your SPTrader’s “connection status” under “Status” tool bar.

According to the guideline from Hong Kong SFC, all Internet trading clients should be authenticated by 2FA. Your login password and authorized device formed two step authenticate process.

Separate 2FA process must be carried out in order to operate your two different trading account, even though they are all under your name

If client has opened more than one account (such as Futures, Stock Options and Securities account) and the first 6 digits of the account ID is the same, he/she can use the same password to login all accounts. If the password of any account is changed, he/she shall use the new password to login to all accounts in future. On the other hand, if client has more than one account but with different login IDs, e.g. if client has two futures accounts and with different login IDs, he/she shall remember two sets of login passwords.

According to SFC regulations, we have to sent you a notification once you login or have trade executed in the trading system. However you can opt-out from receiving trade execution emails by filling in Opt-out Trade Execution Notification and send back to us

You can opt-out from receiving trade execution emails. If you are still unhappy with the situation that too many login emails are remained in your inbox, you can set up filters and forward related mails to another folder. Please refer to below for examples.

Just a reminder, in any situation, please do not mark our emails as “Junk Mail” in your mailbox. If you do this, you may no longer receive important notification from us including new password, 2FA passcode, daily statement, monthly statement or other important notification. 

QQ Mail – Setup filters
Yahoo Mail – Setup filters
GMail – Setup filters

If client has opened more than one account (such as Futures, Stock Options and Securities account) and the first 6 digits of the account ID is the same, he/she can use the same password to login all accounts. If the password of any account is changed, he/she shall use the new password to login to all accounts in future. On the other hand, if client has more than one account but with different login IDs, e.g. if client has two futures accounts and with different login IDs, he/she shall remember two sets of login passwords.

We can reset the password if you forgot your password. We have to verify your identities with our record before resetting the password.

Also please keep in mind all 2FA authorized device record will be cleared and need to re-authenticate again.

Our support telephone:  (852) 2844 9850