Customer Service Hotline


 

If the client has complaints, the customer may submit complaints by phone, e-mail, letter or in person at our office. In general, we will respond within 7 working days.

If necessary, customer may also seek assistance from the “Financial Dispute Resolution Center”.

 

24-hour customer service hotline

If you have any enquires, please feel free to call our 24 hour customer service hotline.

24 x 7 Customer Service Hotline
(Trading, settlement, accounting & technical support)
Monday to Friday
Hong Kong
(852) 2117 1117
cs@excalibur.com.hk
Whatsapp
(852) 6356 6302
cs@excalibur.com.hk
Hong Kong Office
Office Hour: Monday to Friday (9:00am – 5:30pm)
Except public holiday
Dealing – Futures
(Trading)
(852) 2844 9862
excfut@excalibur.com.hk
Dealing – Stock & Option
(Trading)
(852) 2844 9862
excfut@excalibur.com.hk
Settlement
(Statement)
(852) 2844 9832
excfut@excalibur.com.hk
Finance
(Money deposite、withdraw)
(852) 2844 9803
accounting@excalibur.com.hk
Technical Support
(Password, connectivity)
(852) 2844 9850
it_team@excalibur.com.hk
Complaints
(852) 2844 9883
complaints@excalibur.com.hk
Others
(852) 2844 9831
cs@excalibur.com.hk